Return and Refund Policy
Thank you for shopping at Via de Dios.
If you are not entirely satisfied with your purchase, we’re here to help.
Please email us within 5 days of receipt of your item. Include your name, email address, shipping address, phone number, receipt number and the reason for return. You have 30 calendar days to return an item from the date you received it.
To be eligible for a return of an incorrect item, your item must be unused and in the same condition that you received it, and must be in the original packaging. If the item is damaged, send the damaged item back along with the original packaging.
After we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund and if approved, we will initiate a refund to your credit card. You will receive a credit on your account approximately within 30-60 days.
- Digital products such as MP3’s and MP4’s may not be returned and are non-refundable.
- Only items that have been purchased directly from the Via de Dios webstore may be returned.
- 3rd party items will need to be returned and refunds requested from that vendor.
You will be responsible for return shipping costs. Shipping costs are non-refundable. Your refund will be the amount of the item plus any tax if applicable.
Via de Dios
1099 S Pantano Rd, #17223
Tucson AZ 85731